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I do understand why the company has this policy, but it sometimes puts them in a PR nightmare. The policy is in place to protect the company from lawsuits in the event an employee or customer is injured. They paint it as 'to protect the customer and employee', but the reality is that in our current legal system, they are at risk from lawsuit if the thief is injured, if the employee gets hurt or if the 'wrong person' is chased. And when an employee violates this policy the company has to follow through with the defined discipline or the policy loses it's effectiveness.
Well, in this case they fired the employee (as the policy states) and then get all kinds of negative publicity for taking a job away from a good Samaritan. No matter what they do now they are in a no-win situation.
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